On March 24, SEPTA announced the launch of a pilot program to install digital screens with real-time information at selected bus and trolley stops in Philadelphia. The first 10 screens will be installed later this spring.

“Our riders have made it clear that they want better access to real-time information, and we are listening,” said Scott A. Sauer, SEPTA General Manager. “This program aims to put the tools they need right where they need them, whether they are daily users or visitors.”

Why it matters for the community

The project responds to one of the main concerns of more than 20,000 riders who participated in community surveys: knowing when the next vehicle will arrive.

The initiative becomes even more relevant with the expected increase in visitors this summer, as Philadelphia will host events such as the FIFA World Cup, the MLB All-Star Game, and the 250th anniversary celebration of the United States.

Pilot locations will be selected based on two key criteria: rider impact and geographic equity, with the goal of benefiting communities across SEPTA’s service area. Bus stops and stations on the T, G, D, and M lines will be considered.

Accessible and sustainable technology

The new screens are small, solar-powered, and use e-ink technology, allowing them to be easily installed on bus stop poles without the need for additional electrical infrastructure.

Each device will also include a text-to-speech button for people with visual impairments: “We are committed to leveraging secure, state-of-the-art technology to modernize the rider experience,” explained Elisa Cunningham, SEPTA’s Assistant General Manager of Information Technology. “We will evaluate the results of the pilot to determine future phases of implementation across the network.”

Community reactions

Within the community, the proposal has been well received: “This would help us a lot… sometimes you wait without knowing if the bus already passed or is running late,” said María, a daily rider.

“If it really works well, it will make life easier, especially for older adults,” said José, a North Philadelphia resident.

Community engagement

SEPTA is also inviting the community to take part in the process by sharing which stops they would like to see equipped with these screens.

“Every improvement starts with listening to our riders,” said Lex Powers from the customer experience team.

For more information, follow @SEPTA or download the official app.